Trustindex verifies that the original source of the review is Google. It started off promising. David answered my call first thing on a Sunday morning when we urgently needed a new water well tank because ours was leaking. He assured me he could get one by Monday. On Monday at 10 AM, I called to confirm, and he said he was still planning to pick up the tank and install it. However, by 3 PM, I hadn’t heard anything, so I called again. This time, he said he’d check on the pickup status and call me back shortly. After waiting over an hour with no response, I called again, but he avoided my call. Using a different number, I finally reached him, and he claimed he was working on another job across town but would meet someone to pick up the tank and come afterward.
With family in town for the holidays and no water in the house, the situation became desperate. Finally, after 5 PM, a girl called asking for my address, which I had already provided on Sunday, and said she’d arrive in 30 minutes. To my surprise, instead of David, a very young and inexperienced girl showed up alone. She brought a tank with the wrong hole size, which caused significant complications. Our original pipe was 1 1/4 inches, but the tank she brought was 1 1/2 inches. She struggled to adapt the pipe with limited materials, making the job much more difficult .
We had already removed the old tank and prepared the pipe, but the mismatch created unnecessary delays. We stayed with her to assist, and although she did her best given her capabilities, the job still took over five hours. It was clear this wasn’t a one-person job, and the company should never have sent her alone without any backup. She worked hard and was very polite, but the situation was overwhelming for someone with her level of experience. It felt unfair to her and to us as customers to leave such a critical job to one person without proper support.
The final cost was disappointing, especially considering how much help we had to provide. Despite requesting a senior citizen discount, which was supposed to be 10%, we were only given $50 off. For the amount of time and effort we contributed, the job should have been handled more efficiently and at a lower cost.
Overall, we’re very frustrated with the company’s lack of communication, poor planning, and decision to send an inexperienced person alone for what was clearly a multi-person job. While we appreciate the young lady’s efforts, this situation reflects poorly on the company’s professionalism and customer care. Better planning and proper staffing are absolutely necessary for future jobs.